Mon Amie Policies

Our Mission

Our mission at Mon Amie Nails and Spa in Tulsa is to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number one choice for all your self care needs, while setting the standard in spa environmental responsibility.

Cancellation

Appointments can be cancelled 6 hours in advance by calling 918-978-1135. Please give at least 3 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment.

Late Arrivals

Tardiness Scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

Refunds

If you are not fully satisfied with any of your services, please let us know before making payment. We are happy to make adjustments to ensure your comfort and satisfaction — it's our top priority.
🔺 No refunds will be issued after you have left the salon. No exceptions.

Complimentary Fixes

If you are ever dissatisfied with any service in the salon, we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered.
Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complementary fixes.) Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $10+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.)
Traditional Nail polish services are not guaranteed. However we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for nail fix within 2 days.
Please DO NOT EMAIL for fixes. Please call the salon or message us on our Facebook page to get a nail fix appointment set up. We would like to quickly serve you as soon as possible.

Pets

🐾 Pet-Friendly Salon – Well-behaved pets are welcome!

Cell Phones

Mon Amie Nails and Spa is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside. If you need to take an important phone call, please let us know in advance before your service. Keep in mind this may cut into your service time. We also ask that while your Nail Artisan is working with you, you do not use your cell phone. It makes it difficult for them to do their job up to the standards. Thank you!

We Reserve the Right to Refuse Service To:

● Anyone with a nail condition we suspect may be contagious
● Anyone with open or infected wounds on the treatment area
● Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
● Anyone demonstrating inappropriate behavior to our nail technicians and other customers

Welcoming Environment

Our salon is a safe, respectful, and inclusive space. We warmly welcome everyone — including members of the LGBTQ+ community.